Privacy Policy

This Privacy Policy describes how GOLD ROSE SERVICES USA LLC ("Company," "we," "us," or "our"), operating the commercial brand Gold Rose (goldroseusa.com), collects, uses, protects, and discloses personal information obtained from visitors and patrons of our digital storefront.

We handle all client data with the utmost discretion, security, and integrity, upholding standards consistent with fine jewelry acquisitions.

1. Corporate Entity & Contact Details

The entity responsible for the collection and processing of your personal information is:

  • Legal Business Name: GOLD ROSE SERVICES USA LLC
  • Brand Storefront: Gold Rose / Gold Rose USA
  • State of Registration: Florida, United States (Document Number: L25000498704)
  • Federal Tax Identification (EIN): 41-2451495
  • Registered Address: 14051 Beach Blvd, Apt 1217, Jacksonville, FL 32250, United States
  • Concierge Telephone / SMS: +1 (954) 294-5217
  • Privacy Inquiries: info@goldrosejewelry.com

2. Personal Information We Collect

To fulfill high-value purchases, provide concierge support, and ensure verified delivery across the United States, we collect the following categories of information:

  • Contact & Identification Details: Full legal name, billing address, shipping address, contact telephone number, and email address.
  • Transactional & Order Information: Details regarding purchased pieces, gram weights, customized specifications, transaction amounts, and delivery confirmations.
  • Device & Browsing Metadata: IP address, browser type, geographic location indicators, and behavioral browsing patterns gathered via essential cookies and analytical tracking.

3. Payment Security & PCI-DSS Compliance

We apply rigorous measures to protect payment credentials for all fine jewelry acquisitions:

  • End-to-End Encryption: All transactions are processed through Level 1 PCI-DSS compliant payment gateways utilizing 256-bit Secure Socket Layer (SSL) encryption technology.
  • No Card Data Retention: Gold Rose never stores, retains, or accesses complete credit/debit card numbers or security CVV/CVC codes on its internal servers. Payment handling is executed exclusively by authorized payment processors.
  • Bank Statement Identification: All settled charges processed through our verified gateway will reflect on your cardholder statement as GOLD ROSE JEWELRY or GOLDROSEUSA.

4. Purpose and Legal Grounds of Data Processing

Your personal details are utilized solely for legitimate commercial and logistical purposes:

  • Order Fulfillment: Processing transactions, generating legal invoices, verifying authenticity, and preparing secure parcel custody.
  • Insured Transit & Adult Signature Verification: Sharing strictly required delivery details with tier-one couriers (FedEx, UPS, USPS Priority) to execute delivery and secure mandatory physical adult signatures.
  • Fraud Screening & Prevention: Performing automated risk audits, verifying billing addresses, and protecting our clientele and enterprise against unauthorized payment activity.
  • Direct Concierge Communication: Transmitting order tracking updates, fulfilling specific jewelry inquiries, or coordinating custom commission details.

5. Third-Party Disclosures & Discretion

We do not sell, rent, monetize, or trade your personal data with third-party brokers under any circumstances. Information is shared only with trusted operational providers necessary to deliver our services:

  • Financial institutions and secure payment gateway processors.
  • Logistics carriers and transit insurance providers.
  • Shopify infrastructure and cloud-hosting systems.
  • Law enforcement or regulatory authorities only when strictly required by enforceable legal process or statutory mandate under United States or Florida law.

6. Cookies & Tracking Technologies

Our website utilizes standard session and analytical cookies to remember user preferences, maintain items in your shopping bag, and evaluate storefront performance. You retain the ability to disable or restrict cookies through your browser settings, though certain functional checkout features may be affected.

7. Data Retention & Consumer Privacy Rights

We retain transaction records only as long as necessary to comply with federal and Florida state tax regulations, commercial accounting mandates, and fraud defense requirements. In accordance with applicable United States privacy statutes, you may contact our concierge team at any time to request verification, correction, or deletion of your personal records, subject to legal recordkeeping obligations.

8. Inquiries & Concierge Assistance

For questions regarding our privacy practices, data handling, or security standards, please reach our administrative team directly:

  • Entity: GOLD ROSE SERVICES USA LLC
  • Customer Concierge: info@goldrosejewelry.com
  • Phone / WhatsApp: +1 (954) 294-5217
  • Address: 14051 Beach Blvd, Apt 1217, Jacksonville, FL 32250, United States