Refund & Return Policy

At Gold Rose (operated by GOLD ROSE SERVICES USA LLC), we take immense pride in the design integrity, authentic craftsmanship, and superior quality of our 18k solid gold jewelry. We want you to feel entirely confident in your selection. If for any reason your acquisition does not completely meet your expectations, we offer a structured return and refund process outlined below.

1. Eligibility & Return Window

  • 14-Day Return Notice: Return requests must be initiated within 14 calendar days from the date of confirmed delivery by the carrier.
  • Pristine Condition Required: Due to the intrinsic value and hygiene requirements of fine jewelry, items must be returned in unworn, unaltered, and completely undamaged condition.
  • Security Tags & Packaging: All merchandise must retain the original tamper-evident security tags attached. Pieces must be returned in their original luxury presentation boxes, including all protective cases, certificates of authenticity, and proof of purchase documents.

2. Non-Returnable & Final Sale Items

To preserve exclusivity and manage artisanal production, the following items are strictly non-returnable and non-refundable:

  • Custom & Bespoke Commissions: Any piece customized, individually engraved, personalized, or custom-sized upon client request.
  • Final Sale Items: Archive or clearance pieces explicitly marked as "Final Sale" at the time of purchase.
  • Altered Merchandise: Items showing visible signs of wear, surface scratches, resizing, or alteration by an external jeweler or third party.

3. Return Shipping & Transit Procedure

To ensure chain-of-custody protection for precious metals, all returns must follow an authorized logistical procedure:

  1. Authorization Request: Contact our concierge team at info@goldrosejewelry.com or via SMS/WhatsApp at +1 (954) 294-5217 with your order number and full name to receive a Return Merchandise Authorization (RMA).
  2. Secure Return Packaging: Repack the piece securely inside its original packaging and an unmarked, discreet exterior carton. Unauthorized returns sent without an RMA will not be accepted.
  3. Insured Transit Requirement: Clients are responsible for return postage. Returns must be shipped via a trackable, insured courier service (FedEx, UPS, or USPS Priority Mail) with direct signature required. Gold Rose is not liable for return shipments lost, stolen, or damaged during transit back to our offices.

4. Inspection, Approval & Restocking Assessment

  • Gemological & Technical Audit: Upon receipt at our facility, every returned piece undergoes a mandatory physical inspection by our quality control team to verify gold purity, weight, gemstone authenticity, and structural integrity.
  • Audit Timeline: The inspection process is completed within 3 to 5 business days following physical delivery at our premises.

5. Refund Disbursement

  • Original Payment Method: Once approved, refunds are credited exclusively to the original method of payment (credit card, debit card, or applicable payment provider).
  • Processing Time: Financial institutions typically require 5 to 10 business days for the refunded credit to reflect on your official billing statement.
  • Billing Descriptor Reference: The original transaction and any corresponding adjustments appear on your card statement as GOLD ROSE JEWELRY or GOLDROSEUSA.

6. Damages, Deficiencies & Exchanges

Please inspect your shipment immediately upon arrival. In the rare event that an item arrives damaged or defective as a result of transit, notify our concierge within 48 hours of delivery. We will coordinate a complimentary expedited inspection and replace or repair the piece promptly.

7. Corporate Contact & Concierge Service

For return authorizations, status checks, or policy questions, please contact our administrative team directly:

  • Corporate Entity: GOLD ROSE SERVICES USA LLC
  • Digital Storefront: Gold Rose (goldroseusa.com)
  • Concierge Telephone / SMS: +1 (954) 294-5217
  • Administrative Address: 14051 Beach Blvd, Apt 1217, Jacksonville, FL 32250, United States
  • Official Correspondence: info@goldrosejewelry.com