Terms of Service

Welcome to Gold Rose. These Terms of Service ("Terms") constitute a legally binding agreement between you and GOLD ROSE SERVICES USA LLC ("Company," "we," "us," or "our"), governing your access to and use of our digital storefront at goldroseusa.com, including all purchases of fine jewelry, accessories, and customer concierge services.

By browsing, accessing, or placing an order on this website, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Shipping and Refund Policies.

1. Corporate Ownership & Commercial Identity

This website and the commercial brand Gold Rose are exclusively owned and operated by:

  • Legal Business Name: GOLD ROSE SERVICES USA LLC
  • Commercial Brand: Gold Rose / Gold Rose USA[cite: 7, 8, 12]
  • State of Registration: Florida, United States (Document Number: L25000498704)
  • Federal Tax Identification (EIN): 41-2451495[cite: 8]
  • Registered Commercial Address: 14051 Beach Blvd, Apt 1217, Jacksonville, FL 32250, United States[cite: 7, 8]
  • Concierge Telephone: +1 (954) 294-5217[cite: 12]
  • Official Correspondence: info@goldrosejewelry.com

2. 18k Solid Gold Authenticity & Craftsmanship Guarantee

Gold Rose is committed to uncompromising standards of fine jewelry craftsmanship:

  • Material Purity: Every creation listed as gold is guaranteed to be crafted in authentic, solid 18k gold (750/1000 fineness) unless explicitly described otherwise. We do not sell gold-plated, gold-filled, or costume fashion jewelry.
  • Natural Gemstones & Diamonds: All gemstones, emeralds, and diamonds featured in our bespoke and fine jewelry collections are ethically sourced and authentic.
  • Artisanal Tolerances: Due to hand-finishing and master stone setting, minimal variations in final gram weight (+/- 5%) and gemstone hue are intrinsic characteristics of authentic craftsmanship and do not constitute manufacturing defects.

3. Billing Descriptor, Payment Processing & Financial Security

To ensure total security and fraud prevention for high-value transactions, all electronic payments are processed through encrypted, PCI-DSS Level 1 compliant financial gateways:

  • Credit Card Statement Identification: All authorized transactions, charges, and settled payments will appear on your banking or credit card statement under the merchant descriptor: GOLD ROSE JEWELRY or GOLDROSEUSA.
  • Payment Authorization: By submitting credit card or electronic payment details, you represent that you are authorized to use the designated payment method. We reserve the right to initiate 3D Secure (3DS) authentication or request secondary identity verification prior to dispatching any order.
  • Order Refusal & Anti-Fraud Screening: We reserve the right to cancel, place on hold, or refuse any order that fails our automated security screening or displays indicators of unauthorized payment activity.

4. Custom Commissions, Engravings & Final Sale

Special commissions, custom chain lengths, personalized engravings, and bespoke creations represent unique artisanal work initiated specifically upon client instruction. Consequently, once production has begun, customized orders cannot be altered, canceled, or returned under our standard 14-day policy.

5. Product Representation, Pricing & Inventory

  • Visual Representation: We endeavor to display the color, finish, scale, and detailing of our jewelry with absolute precision. However, variations in personal monitor calibration, lighting environments, and high-resolution digital rendering may subtly influence perceived visual scale.
  • Pricing Accuracy: In the event that a precious metal price fluctuation or typographical error results in an incorrect price displayed on our storefront, Gold Rose reserves the right to cancel unfulfilled orders placed at the erroneous price and immediately issue a full refund to the original payment method.

6. Limitation of Liability & Transit Custody

GOLD ROSE SERVICES USA LLC provides jewelry solely for personal, end-consumer use. In no scenario shall the Company, its directors, officers, or logistics contractors be liable for indirect, incidental, punitive, or consequential damages resulting from transit delays caused by customs, severe weather, courier operational disruptions, or third-party handling, provided the shipment was dispatched under our mandatory insured protocols with signature requirement.

7. Governing Law & Dispute Resolution

These Terms of Service and any contractual agreements concerning purchases made on this website shall be governed by, construed, and enforced in accordance with the substantive laws of the State of Florida, United States, without regard to conflict of law principles[cite: 7]. Any legal action or judicial dispute arising from these terms shall be submitted exclusively to the competent courts located in Duval County, Florida.

8. Concierge & Client Support Contact

If you have any questions regarding these Terms, our authenticity disclosures, or corporate operations, please reach our administrative team directly:

  • Legal Corporate Entity: GOLD ROSE SERVICES USA LLC[cite: 7, 8]
  • Client Concierge SMS / WhatsApp: +1 (954) 294-5217[cite: 12]
  • Official Email: info@goldrosejewelry.com
  • Mailing Address: 14051 Beach Blvd, Apt 1217, Jacksonville, FL 32250, United States[cite: 7, 8]